ABB introduces a GenAI tool that provides real-time diagnostics and remote troubleshooting for industrial measurement devices.
ABB introduces My Measurement Assistant+, a GenAI-powered tool that provides real-time diagnostics and remote troubleshooting for industrial measurement devices, reducing downtime. Industrial maintenance often faces delays due to complex diagnostics and slow access to technical support.By integrating Microsoft’s Genix Copilot, ABB simplifies maintenance processes, reducing downtime and increasing efficiency.
Industrial sites often struggle with delayed diagnostics, complex troubleshooting, and inefficient technical support. ABB’s GenAI-powered assistant addresses these issues by centralizing operational and IT data into a single interface, allowing technicians to quickly access error codes, repair instructions, and maintenance insights. ABB estimates that by using AI-driven issue resolution, first-time fix rates can increase by 50%, significantly improving productivity.
A key feature is AR-based Visual Remote Support, which enables technicians to video-call ABB experts in real time for guided troubleshooting. This reduces the need for on-site visits, saving costs and minimizing downtime. Additionally, Dynamic QR code integration allows engineers to scan a device and instantly retrieve real-time health reports, live diagnostics, and predictive maintenance insights, ensuring informed decision-making.
With cloud connectivity and AI-driven contextual analysis, My Measurement Assistant+ continuously learns from past interactions and live data to offer more accurate, role-specific insights. Maintenance managers can access historical performance trends, while field engineers receive step-by-step guidance, improving response times. This AI-powered solution optimizes industrial maintenance, making diagnostics faster, repairs more effective, and overall system reliability higher.