ANZ is leveraging GenAI tools like Microsoft 365 Copilot to boost efficiency and foster deeper human connections across its operations.
ANZ Bank is embracing the digital transformation by integrating AI technologies into its daily operations. The bank has deployed GitHub Copilot to 3,000 developers, helping them complete coding tasks up to 40% faster. Additionally, ANZ has expanded the use of Microsoft 365 Copilot, providing 3,000 more licenses after a successful trial. These tools enable employees to streamline tasks, freeing up time for strategic thinking and human interaction.
Jo Hayes, ANZ’s Chief Information Officer, highlights how Copilot helps her manage daily responsibilities more efficiently, allowing her to focus on building meaningful relationships with her team. The AI tools are also instrumental in navigating the integration of 3,000 Suncorp Bank employees following a recent acquisition, saving significant time and reducing errors in document processing.
ANZ has also launched an AI Immersion Centre in partnership with Microsoft, aimed at educating leaders on responsible AI use and accelerating AI adoption across the organization. The bank’s strategic investment in AI is enhancing productivity, improving customer service, and setting new standards for the banking industry.