Appriss Retail leverages GenAI to tackle retail crime by linking theft, fraud, and abuse incidents in real-time.
Appriss Retail’s new solution, Incident + ORC Intelligence, uses GenAI to connect retail theft incidents, helping dismantle Organized Retail Crime (ORC) networks. This tool utilizes Microsoft Azure AI Search and Azure OpenAI Service models, providing real-time searches across millions of incidents. The GenAI-driven system processes and analyzes case data, enabling investigators to link cases seamlessly based on suspects, vehicles, and narratives.
The main challenge retailers face is the significant losses from ORC, with the industry losing $112 billion in 2022. Traditional tools often fail to connect related cases quickly. GenAI helps overcome this by scanning vast amounts of data rapidly, identifying patterns that human analysts might miss. Appriss Retail’s solution is purpose-built for retail loss prevention, unlike generic AI tools, providing tailored insights that directly address these challenges.
With GenAI, Appriss Retail enhances the investigation process by automating the identification of connections between incidents, boosting accuracy and speed. Investigators can quickly pinpoint related cases, significantly reducing the time needed to build comprehensive cases against ORC groups. The tool also supports collaborative investigations, allowing loss prevention specialists to share information, track progress, and communicate in real time, breaking down regional barriers that typically limit case sharing.
The Incident + ORC Intelligence solution integrates smoothly into existing workflows, offering customizable reporting forms and immediate usability. This streamlines the investigative process, enabling more effective prosecutions of ORC activities. Retailers and law enforcement now have a powerful tool that not only connects the dots but also provides robust case files to support legal action.