Avalara launches Avi, a GenAI-powered assistant, to improve customer and partner support experiences.
Avalara, a leader in tax compliance automation software, has introduced Avi, a generative AI chatbot designed to enhance customer and partner support. Avi is now available in both the Avalara Global Support Portal and the Avalara Portal product interface, providing faster and easier access to answers and issue resolution.
Trained on Avalara’s custom knowledge base, Avi continually learns and improves, offering efficient responses to product questions, troubleshooting assistance, and directions to additional resources. This AI-driven solution helps customers save time and streamline their interactions with Avalara’s support system.
Jayme Fishman, Chief Strategy and Product Officer at Avalara, emphasized the company’s long-standing use of AI and automation internally and expressed excitement about extending these capabilities to customers and partners. Avi enables users to solve common problems through self-service, while Avalara’s human support teams are available for more complex scenarios.
The launch of Avi aligns with Avalara’s mission to leverage AI innovation for enhancing user experiences, reducing errors, and streamlining processes. Additional AI-driven solutions aimed at further improving the Avalara user experience will be introduced soon.