Bank of America (BofA) launches AskGPS, a GenAI assistant cutting inquiry times from hours to seconds for global payments clients.
Bank of America (BofA) has introduced AskGPS, a GenAI powered assistant designed to transform how its Global Payments Solutions (GPS) team supports over 40,000 business clients worldwide. Built in-house, AskGPS is trained on 3,200 vetted internal documents, from term sheets to product guides. It turns static content into actionable intelligence, enabling instant answers to both routine and complex questions.
The biggest challenge AskGPS solves is inefficiency. Previously, resolving a client inquiry could take hours and require coordination across regions. With GenAI, those interactions now happen in seconds, saving employees tens of thousands of hours annually. This speed allows bankers to dedicate more time to strategic client engagement instead of manual research.
AskGPS also boosts accuracy and personalization. By drawing on thousands of curated resources, it grounds every response in trusted knowledge. That enables bankers to provide clearer, faster onboarding, tailored solutions, and sharper guidance across geographies. For clients, this means better advice and faster access to services. For employees, it reduces friction and enhances productivity.
The launch builds on BofA’s broader GenAI strategy, which already includes CashPro® Chat with Erica® for transaction support, CashPro Forecasting for predictive cash management, and Intelligent Receivables for payment reconciliation. With AskGPS, Bank of America extends its GenAI footprint into search, summarization, and strategic advisory, underscoring its goal of embedding AI into every aspect of financial operations.
