Bank of America equips CashPro with GenAI to automate forecasting, enable self-service, and drive real-time treasury intelligence.
Bank of America has integrated GenAI into its CashPro platform to improve cash management, forecasting, and decision-making for 40,000+ corporate clients. The platform now uses AI to analyze transaction data, predict cash positions, and personalize user recommendations—all in real time.
CashPro Forecasting is a key innovation. It uses machine learning to study historical cash flows, retraining models daily to deliver more accurate, scenario-based projections. Tasks that once took a week on spreadsheets now finish in minutes. Treasurers can also simulate different business scenarios across global subsidiaries to plan cash movement.
The platform’s GenAI features also include CashPro Chat, a virtual assistant that handles 40% of client queries without human support. Users can retrieve transaction data, answer account questions, or generate documents like account verification letters on demand. A growing number of clients now use mobile QR sign-in and push notifications for secure, fast access.
Internally, BofA uses GenAI to boost software development, content summarization, and classification. The bank’s 1,400+ AI patents reflect its commitment to innovation. CashPro’s newest tool, CashPro Insights, mines transaction data to guide clients toward more efficient treasury practices, like replacing paper checks or tightening payment security.
The strategy supports dynamic, AI-driven treasury functions across mobile apps, APIs, and web. With over $1 trillion in payment approvals last year via the app alone, trust in GenAI is growing. As BofA builds toward agentic AI, it maintains strict oversight, ensuring automation remains safe and strategic.
