DHS introduces DHSChat, a secure GenAI chatbot designed to streamline operations and enhance productivity for its 19,000 employees.
The Department of Homeland Security (DHS) has launched DHSChat, a GenAI-powered chatbot, to improve internal operations for its workforce. The DHS AI Corps, led by Director Michael Boyce, develops the chatbot using inspirations from tools like ChatGPT and Claude. DHSChat operates within a secure framework, serving 19,000 employees and select pilot users across ten agencies. It performs tasks such as summarizing documents, generating code, and handling data entry efficiently.
Employees leverage DHSChat to use AI capabilities safely with non-public data. Enhancing routine work processes. DHS plans to enhance and boost this tool into a comprehensive internal knowledge hub. Providing employees easy access to information on DHS policies and internal data. Following an AI roadmap that encourages responsible GenAI use, DHSChat results from months of training, privacy assessments, and the development of behavior guidelines.
Experts in cloud, cybersecurity, privacy, civil rights, and civil liberties contribute to DHSChat’s development, ensuring its effectiveness and security. The chatbot enhances grant communications, simplifies cybersecurity terminology, improves training efficiency, and creates study aids for the NIST Risk Management Framework. These applications highlight DHS’s approach to utilizing AI for boosting productivity across various tasks.
Beyond DHSChat, the DHS AI Corps is engaged in 20 AI projects, with 29 already deployed use cases and more in the pipeline. This continuous innovation underscores DHS’s commitment to integrating advanced AI technologies. To streamline its operations while maintaining strong safeguards to protect privacy and civil liberties.