Epic rolls out GenAI tools for clinicians, patients, and billing, tackling documentation, risk prediction, and patient engagement.
Epic is embedding GenAI across its electronic health record platform to reduce administrative work, improve patient engagement, and strengthen hospital finances. The company revealed over 160 AI projects at its annual Users Group Meeting. This ranges from clinical documentation to revenue cycle automation.
A key highlight is Art for Clinicians, Epic’s GenAI-powered scribe. It listens to patient visits, drafts summaries, and generates notes for physician review. By tapping into the Cosmos database—holding 300 million patient records—it also identifies diagnostic insights and similar patient cases, reducing missed risks and supporting faster decisions.
On the patient side, Epic launched Emmie, a conversational AI that explains results, answers health questions, and schedules appointments. Emmie personalizes preparation for medical visits while guiding patients toward screenings and follow-ups. Epic is also rolling out MyChart Central, which unifies patient data across providers under one login, simplifying fragmented records.
Revenue cycle is another focus. Penny, Epic’s GenAI agent, generates appeal letters, supports medical coding, and parses unstructured notes to improve billing accuracy. These tools help hospitals cut delays in claims processing, reduce denials, and maintain financial stability. Epic’s collaboration with Microsoft adds speech recognition and Dragon Ambient AI to strengthen its upcoming AI charting solution, planned for early next year.
