Honeywell is integrating GenAI across its operations to enhance productivity, automate repetitive tasks, and unlock new insights.
Honeywell has deployed over 16 GenAI use cases to support its 95,000 employees across its operations. Leveraging Microsoft 365 Copilot for content summarization, GitHub Copilot for code generation, Moveworks AI to automate IT support. Cutting human-handled tickets by 80%. Another AI assistant, “Red,” leverages 350,000 pages of product manuals and 50,000 internal documents to provide instant, accurate answers. In sales and finance, Honeywell is testing Microsoft 365 Copilot with Salesforce and SAP integrations to streamline operations. By reducing administrative burdens, GenAI is allowing engineers, project managers, and legal teams to focus on critical tasks rather than repetitive processes.
A strong data infrastructure has been key to Honeywell’s AI adoption. The company consolidated 4,500 applications into a streamlined enterprise data warehouse (EDW) using Snowflake. Providing a unified, structured dataset for AI models. This structured data enables GenAI tools to analyze trends, generate insights, and improve decision-making. Honeywell’s AI governance includes a dedicated program leader and ambassadors across business units, ensuring AI-driven projects align with business goals and deliver measurable value.
To scale adoption, Honeywell launched a GenAI Academy, training employees in AI applications while ensuring responsible usage. The company prioritizes AI use cases with clear business impact, such as automating project management workflows, extracting key data from contracts, and enhancing content creation. Honeywell continuously tracks AI-driven efficiency gains, adjusting its strategy to maximize impact. With its strong data foundation and targeted AI strategy, Honeywell is driving innovation, improving operational efficiency, and positioning itself as a leader in AI-powered enterprise transformation.