Kore.ai Introduces XO Automation and Contact Center AI

Company

Kore.ai

Approach

GenAI-First

Business Function

Customer Service & Experience

Industry

Technology & Media

Impact Area

Customer-Facing

Foundational Model

N/A

Kore.ai launches XO Automation and Contact Center AI on AWS Marketplace, enhancing GenAI access and adoption for enterprises.

Kore.ai has introduced XO Automation and Contact Center AI on AWS Marketplace, this move aims to make advanced GenAI tools more accessible for enterprises. XO Automation uses Large Language Models (LLMs) and GenAI through a no-code interface. It allows businesses to create and manage chatbots across 40+ channels and in 130+ languages. This addresses scaling issues in customer interactions while keeping them personalized and efficient. It reduces technical barriers, enabling companies to deploy conversational AI without coding skills.

XO Automation also includes advanced Retrieval-Augmented Generation (RAG) and multi-engine Natural Language Understanding (NLU). These features help provide accurate and context-aware responses. Its responsible AI framework with guardrails ensures secure and compliant deployments. This is crucial for companies concerned about GenAI risks. The platform helps improve customer service and operational efficiency, solving common issues like long response times and language challenges.

Kore.ai’s Contact Center AI enhances customer service by automating up to 80% of interactions. This reduces wait times and boosts customer satisfaction. Integrated with the XO Platform, it offers real-time guidance for agents. Features include automated summaries, coaching, and AI-driven interactions. This addresses inefficiencies and inconsistencies in contact center services. The AI adapts dynamically to customer needs, providing scalable support.

By integrating with AWS Marketplace, Kore.ai simplifies the adoption of these GenAI tools. AWS users benefit from streamlined purchasing and deployment processes. This reflects Kore.ai’s commitment to making AI solutions accessible and manageable. The partnership with AWS positions Kore.ai as a leader in the AI-first shift in business.

Key Takeaways:

Kore.ai’s XO Automation and Contact Center AI are now available on AWS Marketplace, expanding access to their GenAI tools.
XO Automation leverages Large Language Models (LLMs) and GenAI with a no-code interface, enabling businesses to design, build, and manage chatbots across over 40 channels and 130+ languages.
It includes advanced Retrieval-Augmented Generation (RAG) for generative answers, multi-engine Natural Language Understanding (NLU), and responsible AI features with security guardrails, enhancing customer interactions and operational efficiency.
Contact Center AI automates up to 80% of customer service interactions, reducing wait times and improving customer satisfaction by offering real-time agent guidance, automated interaction summaries, coaching, and AI-guided playbooks.
Integration with AWS Marketplace simplifies purchasing and deployment for businesses, making GenAI adoption more accessible and manageable within the AWS ecosystem.
These solutions help enterprises scale their customer service operations, optimize experiences, and ensure secure, scalable, and responsible use of AI technology.