Omega Healthcare leverages GenAI and Azure AI to slash revenue cycle inefficiencies and unlock scalable automation in healthcare operations.
Omega Healthcare has deepened its partnership with Microsoft to bring GenAI into every stage of revenue cycle management (RCM). Using Azure AI Foundry and the Omega Digital Platform (ODP), the company has rolled out over 20 GenAI-powered tools that automate tasks long seen as too complex for machines.
These AI solutions address common healthcare pain points like medical coding, denial management, appeals, and call center interactions. By integrating Azure’s large language models, Omega can now automate evidence retrieval, process correspondence, and file appeals—reducing manual effort and turnaround times. Some customers report up to 75% drops in accounts receivable follow-up times and faster claims resolution.
A major differentiator is the agentic AI layer, which doesn’t just process data—it completes full tasks independently. For example, ODP can identify a denial, collect supporting documents, and auto-submit appeals without human input. This shift from reactive to autonomous action brings speed and accuracy while easing staff workload and ensuring compliance.
Omega has also extended its solutions to payers and life sciences firms. It’s automating retrospective HCC coding and curating data for R&D. With continued support from Microsoft, the company aims to expand GenAI use cases across the healthcare ecosystem. Executives at Omega believe AI will soon be essential infrastructure for RCM.
