Telefónica is bringing GenAI to Prosegur’s workplace, equipping 24,000 employees with the AI assistant GenIA to streamline operations.
Telefónica is integrating generative AI into Prosegur’s digital workplace, enabling 24,000 employees across Iberia and Latin America to use the AI-powered assistant GenIA for IT support, process automation, and predictive issue resolution. GenIA enhances Telefónica’s Smart Workplace All in One solution by embedding AI-driven automation into daily operations.
Employees can use the virtual assistant to troubleshoot IT issues, manage workflows, and streamline service requests without extensive technical knowledge. The AI system intelligently classifies issues, resolves simple problems instantly, and escalates complex cases to human support teams, reducing resolution times and improving operational efficiency. By leveraging AI’s learning capabilities, GenIA continuously refines its responses, enhancing the quality and accuracy of support.
Beyond IT assistance, GenIA introduces predictive analytics to workplace management. The AI system monitors performance anomalies, such as slow boot times, storage capacity issues, and network disruptions, allowing it to anticipate failures before they occur. It also detects critical service disruptions, such as email outages, and proactively alerts users with recommended solutions. This shift from reactive to proactive problem-solving significantly reduces downtime and optimizes business continuity.
Telefónica’s AI-driven transformation at Prosegur not only enhances IT support but also frees employees from routine administrative tasks, allowing them to focus on higher-value work. By integrating AI-powered insights into workplace processes, Prosegur is fostering a smarter, more efficient, and data-driven work environment. This initiative reinforces both companies’ commitment to ethical AI deployment, ensuring workplace automation is secure, scalable, and aligned with business needs.