Waystar GenAI tools tackle denied claims, boost payment speed, and automate patient billing for a smarter, faster revenue cycle.
Waystar has unveiled new GenAI capabilities designed to eliminate administrative waste in healthcare billing. At its Innovation Showcase, the company launched AltitudeAssist, a GenAI tool that transforms claim denial management. The tool analyzes patterns, auto-corrects errors before submission, and accelerates claim resolution—cutting multi-day processes down to minutes. It’s a game-changer for a system where 450 million claims are denied annually, many unnecessarily.
The platform now features real-time insurance identification powered by GenAI. Unlike static checks, this new tool continuously verifies coverage throughout the revenue cycle. Early adopters saw coverage accuracy rise by 55% and identification times drop to under 30 seconds. This improves cash flow and reduces the manual workload for providers operating with slim margins and low liquidity.
GenAI also enhances the patient billing experience. Waystar expanded Digital First Billing, now available across all provider sizes. This tool personalizes billing based on patient behavior, delaying paper statements until digital options are used. Over 80% of patients interact with self-service portals, leading to fewer calls and lower mailing costs. Providers report up to 35% fewer paper bills, a shift that supports both savings and satisfaction.
These innovations build on Waystar’s AI-powered AltitudeAI suite, which processes six billion healthcare transactions annually. By embedding generative AI across claims, payments, and patient billing, Waystar helps healthcare organizations boost operational efficiency, reduce waste, and improve patient engagement at scale.