Using Google Cloud’s GenAI, Manipal Hospitals cuts pharmacy order time and nurse handovers, improving efficiency and patient care.
Manipal Hospitals is using Google Cloud’s GenAI platform, Gemini, to transform pharmacy ordering and nurse handoff workflows. By deploying a GenAI-powered ePharmacy system, the hospital now processes prescriptions in under five minutes, down from 15. The system manages over 60,000 daily data entries and is built on Google Kubernetes Engine to handle traffic spikes efficiently.
The AI assistant streamlines prescription validation, automates drug data transfer, and ensures accurate order processing. It also integrates with cloud APIs to transmit post-consultation data between systems, while advanced visual analytics optimize order tracking and delivery management. This reduces administrative overhead and minimizes delays in medication delivery.
In parallel, Manipal implemented a GenAI-based nurse handoff tool that gives caregivers immediate access to patient data and critical information. As a result, nurse handoff time has dropped from 90 minutes to just 20. The solution saves millions of minutes each month, freeing up medical staff for direct patient care and urgent tasks.
This GenAI initiative builds on Manipal’s ongoing collaboration with Google Cloud, which began in 2022 to support virtual care. The success of these tools highlights the growing role of GenAI in healthcare operations. Similar partnerships, such as Google Cloud’s work with Taiwan’s China Medical University Hospital and Australia’s Magentus, underscore how GenAI is reshaping health systems globally.
