Pennsylvania spearheads the integration of ChatGPT in government, testing its efficacy in enhancing operational productivity and safety.

Pennsylvania has recently emerged as the first U.S. state to adopt ChatGPT for government tasks, marking a significant step in the utilization of GenAI in public services. Governor Josh Shapiro is at the forefront of this innovative move, initiating a pilot study to evaluate the tool’s impact on the efficiency and productivity of state offices. This groundbreaking experiment, spearheaded by the state’s Office of Administration (OA), represents the inaugural validated use of GenAI tools for U.S. government employees.

The trial aims to address concerns surrounding the safety and security of using ChatGPT in government functions. OpenAI CEO Sam Altman, collaborating with Governor Shapiro’s team, emphasizes the potential of AI tools to responsibly augment state services. Despite ChatGPT’s known proficiency in generating accurate information, occasional errors and “hallucinations” pose challenges, occasionally leading to the creation of incorrect or imaginative content.

In line with these challenges, an AI Governing Board has been established under Governor Shapiro’s guidance. This board, featuring experts including Kathleen Hicks, Deputy Secretary of Defense, will navigate the ethical deployment of generative AI, aiming to balance innovation with risk mitigation. This initiative is part of a broader movement to integrate GenAI responsibly into various sectors, including the military, where Task Force Lima explores its application.

Reflecting on the broader implications, President Biden’s executive order promotes the use of trustworthy AI across federal agencies. These agencies are identifying potential use cases for GenAI in non-sensitive areas, showcasing its diverse applications across sectors. The U.S. Customs and Border Protection, for example, employs GenAI in analyzing X-ray images.

Pennsylvania’s pioneering approach in incorporating ChatGPT into state administration could set a precedent for the digital transformation of government operations across the nation.