Presbyterian Healthcare pilots RhythmX AI copilots to support chronic care management and ease clinician burden in rural New Mexico.
Presbyterian Healthcare Services is piloting RhythmX AI’s generative copilots to manage chronic conditions like diabetes, hypertension, heart failure, and COPD. Initially aiming to build custom care pathways in Epic. The team shifted to RhythmX AI for its ability to surface personalized medication suggestions and patient history insights. The pilot targets rural clinics where clinicians face burnout, limited resources, and patients with complex social determinants of health.
GenAI copilots reduce the cognitive burden on clinicians by summarizing care gaps, trending labs, recommending medications, and assisting with formulary queries. All within Epic’s care and capabilities. Providers can interact with the AI using thumbs-up or thumbs-down feedback to fine-tune recommendations, ensuring that decision-making remains clinician-led, not AI-driven. Early feedback shows the technology helps balance efficiency while respecting clinical judgment across early adopters and skeptical users alike.
The program started with nine provideracross five clinics and is growing cautiously. Presbyterian selected a mix of innovative and skeptical providers to pilot the technology, ensuring robust validation. The aim is not to replace medical expertise but to augment it, especially for providers managing multiple complex patient issues within tight time frames.
Looking ahead, Presbyterian plans to expand RhythmX AI across 15 primary care clinics and explore its use in specialist offices. They see potential for GenAI to speed up onboarding for new physicians and guide more appropriate specialist referrals, addressing persistent healthcare access challenges across rural New Mexico.