UOB integrates Microsoft 365 Copilot to boost productivity and customer experience.

United Overseas Bank (UOB) has taken a significant step by partnering with Microsoft 365 Copilot for a trial, which marks the first time that a Singaporean bank has done so. Beginning in October 2023, 300 UOB employees from various departments, including customer service and technology, will have access to this GenAI-powered tool. This initiative is in line with UOB’s commitment to using cutting-edge technologies to improve operational efficiency.

Microsoft 365 Copilot, introduced by Microsoft in March 2023, is a cutting-edge productivity tool that synergizes large language models with business data. It integrates seamlessly with Microsoft 365 apps, transforming routine tasks into dynamic, AI-enhanced processes. For UOB, this translates into elevated productivity, better information accessibility, and enhanced content quality.

Lawrence Goh, UOB’s COO, highlights the bank’s enthusiasm for integrating GenAI into its operations. This move isn’t just about efficiency; it’s about igniting employee creativity and innovation. Meanwhile, Ms. Lee Hui Li of Microsoft Singapore underscores the tool’s potential in helping UOB adapt to evolving market demands and regulatory landscapes.

During the one-year Early Access Program, UOB staff will receive comprehensive support, including workshops, ensuring smooth adoption. Microsoft 365 Copilot promises to revolutionize work at UOB, from summarizing Outlook documents to generating impactful PowerPoint presentations. This initiative is a cornerstone in UOB’s long-term strategy to integrate GenAI for sustainable and meaningful business outcomes, benefiting both employees and customers.