E-wallets adopt Ant International GenAI Cockpit to automate support and boost secure, AI-native financial services.
Ant International has rolled out its Alipay+ GenAI Cockpit to major e-wallets. This enables them to build agentic AI systems that address long-standing pain points in financial services. Traditional customer service requires heavy manual triage, slow routing, and high training costs. GenAI allows these partners to automate request handling while maintaining the compliance and security required in regulated markets. TNG Digital and easypaisa are among the first adopters, using the platform to redesign service workflows and reduce user friction.
The GenAI Cockpit offers a full stack for building financial-grade AI agents. As well as supporting tasks such as dispute resolution, transaction troubleshooting. Also, merchant support, and personalised financial coaching. easypaisa’s new AI assistant uses the platform to deliver tailored financial insights, fraud alerts, and payment reminders. In this way, addresses a challenge many digital banks face: providing personalised engagement at scale without expanding human teams. The platform’s time-series financial models, including Falcon TST, help the agents detect anomalies. And also guide users through complex financial choices in simple conversational steps.
Ant International built the system on its experience across four major business pillars, enabling rapid deployment of compliant AI into high-volume environments. The Cockpit integrates bank transfer rules, payment logic, and risk policies directly into the agent framework. This cuts the development time and reducing errors that often arise when generic LLMs are fine-tuned for sensitive workflows. Its agentic architecture also supports autonomous rectification, enabling agents to take safe actions — such as updating records or notifying merchants — without human escalation.
Security remains central to Ant International’s GenAI approach. The company’s AI SHIELD toolkit provides guardrails that filter unsafe model behaviour, monitor agent interactions in real time, and run adversarial tests to detect vulnerabilities. This reduces operational risk by up to 90% and ensures financial institutions can adopt autonomous agents without compromising trust. With GenAI Cockpit now live, Ant International aims to accelerate AI-native financial services across Asia and beyond.
