bolttech builds a GenAI platform with AWS to boost customer service, speed claims, and drive enterprise-wide innovation for insurance.
Insurtech leader bolttech has deployed its GenAI Factory, built on Amazon Bedrock and integrated with AWS services like Amazon Connect and Amazon Lex. This platform enhances bolttech’s omni-channel customer support by embedding agentic AI features that automate and personalize interactions across multiple languages, currently piloting speech-to-speech chatbots in Korean.
The GenAI platform lets bolttech deliver real-time, natural conversations, providing instant, accurate answers to policy insurance and claims processing. By automating routine tasks, human agents are freed to focus on complex service needs, improving operational efficiency while maintaining high levels of customer satisfaction. This shift reduces response times and ensures consistent, scalable service across 37 global markets.
Beyond customer service, the platform empowers bolttech’s internal teams to create and launch new GenAI tools across the insurance value chain. This includes underwriting, claims handling, and product development, driving innovation and faster product delivery. AI-driven predictions help reduce risk and improve policyholder recovery during loss events.
Additionally, bolttech uses Amazon Q Developer to accelerate software development, cutting code documentation time by 50%. This boosts productivity and shortens time-to-market for new insurance products. Overall, bolttech’s GenAI Factory is reshaping its operations for agility, cost savings, and customer impact.