DEWA partners with Microsoft’s AI to upgrade its digital operations, aiming for smoother processes and heightened innovation.

The Dubai Electricity and Water Authority (DEWA) has partnered with Microsoft to harness the power of Generative AI to propel its digital transformation journey forward. This collaboration emphasizes the synergy between DEWA’s innovative outlook and Microsoft’s advanced GenAI tool, underscoring a shared objective to elevate operational efficiency and customer satisfaction.

In this alliance, DEWA has integrated Microsoft’s GenAI tool to automate a myriad of functions, advancing from a conventional to an AI-augmented operational model. This transition facilitates DEWA in swiftly analyzing vast datasets, generating insightful forecasts, and automating routine tasks, thereby liberating human resources for more strategic, complex endeavors. For instance, DEWA’s utilization of GenAI in its Demand Side Management program has automated the analysis of energy consumption patterns, enabling a more personalized, efficient service delivery to its customers.

The expected business returns from this integration are substantial. By leveraging GenAI, DEWA anticipates a significant reduction in operational expenditures and an acceleration in decision-making processes, which are crucial in the ever-evolving energy sector. Moreover, the enhanced customer engagement, driven by personalized services and prompt responses, is set to foster customer loyalty and satisfaction. This pilot showcases the transformative potential of GenAI in modernizing operations, enhancing customer experiences, and driving a robust digital transformation agenda, setting a precedent for other enterprises in the sector to follow suit.