Sabre Hospitality SynXis Concierge.AI boosts direct bookings, guest engagement, and operational efficiency with multilingual GenAI tools.
Sabre Hospitality has expanded its SynXis Concierge.AI platform, embedding GenAI into its SynXis Booking Engine to enhance hotel guest interactions across digital channels. This upgrade lets hotels respond instantly to guest inquiries on websites, social platforms, email, and voice calls. It is all managed from a single inbox. The result is improved conversion rates, guest satisfaction, and reduced operational costs.
A new AI-powered Booking Agent helps visitors in real time by answering queries, suggesting rooms, handling bookings, and providing local recommendations. Supporting over 50 languages, this tool reduces booking abandonment and drives direct reservations. It is cutting reliance on online travel agencies. The AI agent ensures personalized service while maintaining each hotel’s brand tone.
SynXis Concierge.AI also introduces Email Automation, which processes guest emails using GenAI to extract trip details and deliver tailored offers quickly. This reduces manual effort and speeds up response times, improving booking efficiency. The Social Connect feature enables hotels to engage guests across platforms like WhatsApp, Instagram, and Facebook through the same AI system. Offering seamless and consistent communication.
Finally, the Voice Connect AI agent handles 24/7 phone inquiries, assists with reservations, and routes calls without human involvement. Together, these tools allow hotels to scale service without losing the personal touch. Enhancing guest experience while saving time and costs. Sabre’s unified approach to AI lets brands customize features across properties for consistent, controlled interactions.