DeepBrain AI’s innovative GenAI bank tellers transform customer service at Shinhan Bank, combining human touch with AI efficiency.
DeepBrain AI has launched advanced GenAI bank tellers at Shinhan Bank in South Korea. These AI tellers, modeled after actual bank employees, deliver interactive, real-time customer service. They integrate speech and video synthesis, providing lifelike conversations at digital desks and smart kiosks.
GenAI tech overcomes challenges like limited ATM functionalities and impersonal digital interactions. These tellers handle 64 tasks, from deposits to loan applications, maintaining a human touch. The collaboration between DeepBrain AI and Shinhan Bank ensures a seamless blend of technology and personalized service.
Benefits are substantial. GenAI tellers enhance customer satisfaction by offering efficient and empathetic service. They reduce wait times and operational costs for banks while providing 24/7 availability. This approach represents a significant step towards AI normalization in finance.
DeepBrain AI aims to further expand GenAI applications in the financial sector, supporting marketing and training. This strategic move aligns with McKinsey’s projection that GenAI could significantly boost the banking sector’s annual revenue.