Trip.com leaps forward, inking a multiyear alliance with Amazon Web Services (AWS). This partnership aims to reshape the travel booking experience, harnessing GenAI for enhanced customer interactions.
Trip.com Group, including popular platforms such as Trip.com and Skyscanner, has selected AWS as its strategic cloud partner. This partnership, announced at an AWS event in Las Vegas, is set to redefine travel experiences through GenAI-driven innovations. The focus? Tailoring customer service, optimizing search functionalities, and revolutionizing flight demand processes.
Steven Elinson of AWS highlights the dynamic nature of this agreement. Its ‘pay-as-you-go’ model allows for flexibility and real-time value assessment, a notable shift in the cloud service paradigm. Meanwhile, Chao Ma from Trip.com emphasizes AWS’s crucial role in accelerating booking processes, fine-tuning flight pricing, and crafting personalized travel plans.
But there’s more. Trip.com and AWS have a history of collaboration, with projects spanning AI, flights, hotels, international business, and cloud technology. Their joint endeavors include an innovation lab and a comprehensive four-year education program, aimed at equipping 2,000 Trip.com employees with advanced GenAI and cloud skills. The partnership has already yielded significant results, with over 400 business components transitioned to AWS, leading to impressive performance improvements and cost reductions.
This strategic move isn’t just about technological advancement; it’s a statement of intent from Trip.com to remain at the forefront of the travel industry’s evolution. By leveraging AWS’s expertise and GenAI capabilities, Trip.com is poised to offer a more efficient, personalized, and innovative travel booking experience.